UPS horror stories!

A few close callS with damaged boxes, but the items were saved due to packaging it properly, pHeW!
 
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UPS is terrible, when ever a package gets sent to canada we end up paying an additional fee of 75% of the products value.

Canada post: same as above, but far slower.

Fedex: Quick and friendly service, zero problems.

DHL: Same as above. I paid for next day and it arrived 9:30 in the morning. With UPS it would have came late at night.
 
UPS damaged a Terminator cylinder head on me a few years ago.
Heads shipped separately, one was perfect and one had obviously been dropped several times.
A few hours with a hand file and I was able to make it work, but they are definitely careless.
 
Had the same issue with the sway bars and while I prefer FedEx I honestly believe that the issue is with the shipper (Addco) in how they package the bars.

These are heavy and long bars with ends that easily poke a hole through the cheap box that Addco uses. The bars move around a lot in the box they use. Eventually, they poke right through the box.

What is addco thinking will happen with that type of packaging? All the need to do is cover the bar's ends with foam and the problem will be solved.

IMO, they are lucky that UPS even honors their claims.
 
I recently sold those blue SVT cam covers on the auction site, packaged them well,
When the buyer got them the packing was crushed and one of the mounting flanges where the gasket seats on the head was knocked off.
Ups said it was my fault even with insurance.
Everybody lost.
Not a fan lately.
I just received some shop fixtures, an engine stand, lower unit stand and a few attachments. I think they drug it to my place behind the truck.
 
Fedex is always way more money it seems.

UPS, never had a problem.

USPS, never once a problem till my turbo pipes showed up, the cardboard (no longer a box) was also on board the truck...
 
UPS destroyed a motorocycle wheel for me about 6 years ago, the story goes like this.....

I ordered a 100 spoke American Wire Wheel for the rear of my Road King from J&P Cycle, they said no problem, the wheel had a hub that would accept a 1" axle, even though AWW web site said no, I figured I could always send it back.

The wheel shows up, I open the box, it is set up for a 3/4" axle, I called AWW, they said nope, we don't make it for a 1" axle yet. I called J&P, he said ship it back in the original box and INSURE it. Keep in mind, I never removed the wheel, and it had foam blown in the box 6 inches all the way around the wheel.

I take it to UPS, they open the package and inspect it because I am insuring it for the $900 purchase price, they give it their seal of approval and it is on it's way.

3 days later, J&P Cycles calls and tells me that they cannot accept the wheel back for credit as it is damaged, they also refused it from UPS and sent it back to them. He sent me pictures, it looked as though someone had soaked one end of the box in oil for about an hour, then put it on a moving conveyer and placed 200-300 pounds on the other side, driving the wheel through the box and grinding the hub down. Nice.... but I bought insurance..... right?

So I call UPS, they first tell me that you can only use a box once, that is apparently some untold life expectancy that they use to deny claims. That would have worked untill.... I pointed out that their man inspected it and signed off that it was packed better than adequet(sp). UPS then told me that the box had been soaked in oil causing the failure, I reminded them that THEY inspected it and asked if they would have insured it had the box had been damaged. UPS said "no", but he wasn't going to accept the claim because he thought it was too high for a motorcycle wheel.

I asked where the wheel was currently located, he said it was at their hub here in town, I asked if I could come by and pick it up, he said sure, but what will you do with it, it is damaged(I guess he thought I would just pay $900 and leave it there?). I told him that upon picking it up, I was going to throw it through the 5 huge plate glass windows that they had up front, thereby recouping my losses by the satisfaction of tearing their $h*t up like they did mine. There was silence, he said hold on a minute, 3 minutes later a guy comes on, he say's Mr. ****, I can take care of that claim for you now. WTF? they have people to see if they can brush you off before paying a claim....nice. I use Fed Ex, I pay more, it gets there, employees aren't thieving my property like UPS (yes, I can verify that).

That's my horror story, God love ya if you read through all that.
 
I've worked at UPS for nearly 29 years and have heard rants like Tommy's for so many years I thought I was immune to it. If you read carefully all the comments up to this post, NO carrier is immune to problems; whether from a periodic poor employee or from a shipper trying to save a buck on subpar packaging or methods (and then blame the carrier). Contrary to your assertion, I assure you NO carrier is in business to intentionally harm customer packages nor do they strive to hire idiots that will harm hard fought customer relationships.

I understand you have had recent shipping related problems and feel frustrated but there is a proper path to solving your issue rather than publically trashing the work ethic and integrity of 430K hard working people working at UPS. Some of whom drive Marauders (or other cars you provide parts for), buy parts and frequent this and your site. Having your work ethic questioned really hurts. I'm sure after reading your rant they, like me, will consider carefully who they will do business with.
 
MarauderBoy said:
I've worked at UPS for nearly 29 years and have heard rants like Tommy's for so many years I thought I was immune to it. If you read carefully all the comments up to this post, NO carrier is immune to problems; whether from a periodic poor employee or from a shipper trying to save a buck on subpar packaging or methods (and then blame the carrier). Contrary to your assertion, I assure you NO carrier is in business to intentionally harm customer packages nor do they strive to hire idiots that will harm hard fought customer relationships.

I understand you have had recent shipping related problems and feel frustrated but there is a proper path to solving your issue rather than publically trashing the work ethic and integrity of 430K hard working people working at UPS. Some of whom drive Marauders (or other cars you provide parts for), buy parts and frequent this and your site. Having your work ethic questioned really hurts. I'm sure after reading your rant they, like me, will consider carefully who they will do business with.
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Some employees may be hard working and dedicated, but the 2 that I knew sure weren't. They would regularly brag about destroying a package for fun, or to see what was inside of it. Made regular comment about playing football in the parking lot with packages while on break. Or, my favorite, just opening them, taking the contents and destroying the package so it was "lost".

I am sure you have that in any industry, it just hits home a little more since I knew these 2 goofs. Oh.... and the outcome of these 2 a$$hats? They retired after being promoted into management, can you say "the wolf guarding the chicken coop? I could go on.... but won't, I solved my problems by shipping Fed Ex. :beer:
 
Spectragod said:
Some employees may be hard working and dedicated, but the 2 that I knew sure weren't. They would regularly brag about destroying a package for fun, or to see what was inside of it. Made regular comment about playing football in the parking lot with packages while on break. Or, my favorite, just opening them, taking the contents and destroying the package so it was "lost".

I am sure you have that in any industry, it just hits home a little more since I knew these 2 goofs. Oh.... and the outcome of these 2 a$$hats? They retired after being promoted into management, can you say "the wolf guarding the chicken coop? I could go on.... but won't, I solved my problems by shipping Fed Ex. :beer:
Click to expand...

I'm so glad you were able to solve your shipping problem.
 
MarauderBoy said:
I've worked at UPS for nearly 29 years and have heard rants like Tommy's for so many years I thought I was immune to it. If you read carefully all the comments up to this post, NO carrier is immune to problems; whether from a periodic poor employee or from a shipper trying to save a buck on subpar packaging or methods (and then blame the carrier). Contrary to your assertion, I assure you NO carrier is in business to intentionally harm customer packages nor do they strive to hire idiots that will harm hard fought customer relationships.

I understand you have had recent shipping related problems and feel frustrated but there is a proper path to solving your issue rather than publicly trashing the work ethic and integrity of 430K hard working people working at UPS. Some of whom drive Marauders (or other cars you provide parts for), buy parts and frequent this and your site. Having your work ethic questioned really hurts. I'm sure after reading your rant they, like me, will consider carefully who they will do business with.
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Not to take sides here. You are correct in your statement that shippers should take the time to package an item properly. On the other hand UPS and the others have been in business long enough that they should have figured out how to ship a box with out demolishing it.:twocents:
 
Hmm, I've had the same UPS guy for years. Personable, goes out of his way to take care of me. Loves my Marauder and Fords in general. Owned a Cobra in his younger single days. Chews the rag if he has time. This kind of treatment from them is very foreign to me.
 
I worked at the Phila. International airport hub and I can honestly say most of the employees are irresponsible. When some of them load planes they just throw packages into the belly. Its almost like a dart hitting the board. It's like a sport almost lol. Fedex and Usps has the same issue. Workplace ethics for most employees are obsolete these days.
 
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