warranty question (dealer issues)

ultravorx

ultravorx

Senior Member
HEy everyone, i need help in a kind of gray area with my warranty. When i purchased my car, it had 7000 miles on it. It was a demo, but it was sold as new and i was told my 3/36 warranty would start when i drive the car off the lot. Meaning my warranty will now end at 42000 miles. Well, now im at 38000 and i need work done (peeling leather on steering wheel, slow powered windows, and peeling clearcoat off my wheels.) I was told my warranty is over and my extended kicks in, and i would have to pay $50 for my deductable.
I talked with the sales manager and he bascially told me im S.O.L. and i need to pay the detuctable. I explained how the sales man told me my warranty starts at 7k and would run until 42k. He said this is not the case and if i want to contact my lawyer.
Do i have any grounds to stand, or are they messing with me.
My receipt for the car is checked off as new, not a demo, or used. So i was under the assumption a new car warranty starts at the given mileage.
Any inputs would be great!!!
Frank
 
Unless it's in writing on your contract,you have no recourse.the good news is if they are going to cover those issues under esp? Fifty bucks ain't bad!!:rolleyes:
 
bad sales person shoud be fired. Your warranty ends at 36k or 3 years from purchase which ever comes first. Even when you buy an extended warranty for a used car if it is a 5 year 60k warranty, the time starts from when you buy the warranty but the milage is not in addition it is actual milage on the car. So if you buy a car that has 50k miles you better get the 70k or 100k warrenty
 
Be Carful purchacing a used car warranty for 60 months this would have to be an aftermarket company (not Manufacture's warranty)
stevengerard said:
bad sales person shoud be fired. Your warranty ends at 36k or 3 years from purchase which ever comes first. Even when you buy an extended warranty for a used car if it is a 5 year 60k warranty, the time starts from when you buy the warranty but the milage is not in addition it is actual milage on the car. So if you buy a car that has 50k miles you better get the 70k or 100k warrenty
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salesman is wrong/lying. demonstrators get an in-service date. warranty starts then, not when you bought it.
 
ultravorx said:
I talked with the sales manager and he bascially told me im S.O.L. and i need to pay the detuctable. I explained how the sales man told me my warranty starts at 7k and would run until 42k.
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Pay the $50 deductible .... I bet that salesman is no longer there right??? Who would have guessed. :D Unless this was documented in writing ... the sales manager is right ... SOL !!!
 
$50 aint bad. Some people will do anything just to make a sale. Very sad.
 
tallboy said:
salesman is wrong/lying. demonstrators get an in-service date. warranty starts then, not when you bought it.
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This has always been my experience also. Good thing you had the extended!! I am planning to purchase an extended before my 3/36 runs out any suggestions?
 
I'd talk to the sales manager. Explain what your salesman told you. Then tell him that either the dealership is going to pay the $50 and get the warranty work, or you'll go give your 50 bucks to some other dealership to do the work.

Service departments don't give a damn unless it's in writing. Sales departments know that a $50 screwing will cost them a future $40k sale.
 
tallboy said:
salesman is wrong/lying. demonstrators get an in-service date. warranty starts then, not when you bought it.
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This is the norm. Warranty date always starts at in-service date.
 
Once it's a demo has over 6k on it the only way to give the customer 3yr/42k is to buy an extened warranty. They should have paid a little more and gave you a 0 deductable. They didn't and now the sales mgr. is being stupid for not eating the $50.00. It cost a dealer an average of 3k to bring a customer in the door, but they'll blow one out for 50 bucks. idiot!!! This is why ALL our demos are turned in by 5500 miles, no exceptions.
 
Some dealers in my area make the in-service date on a demo the date it is sold to a customer unless it requires warrenty work prior to that time. Thus you would have the 36 months but the miles on the car count against the 36000. Not sure how the mfg looks at this but it is common practice at some dealers.
 
PJR said:
This has always been my experience also. Good thing you had the extended!! I am planning to purchase an extended before my 3/36 runs out any suggestions?
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Check this site out;

http://FordWarrantys.com

There are many other options but that's where I bought mine and they were very competative at the time.

Jay
 
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